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If you are having trouble conveying your ideas, you can find several reference materials and show them. Then, the designer must closely examine what intention this person had for providing this material. It's not a simple imitation. The material contains elements A and B, and we need to figure out why this person chose this material. By asking, ‘Do you like the flat design or the way this UX delivers content?’ Normally, you won't be able to do this. Yes. So we have to talk to each other a lot. When the other person says, ‘I need a nail,’ you have to ask why they need it. Nails can be designed in different shapes depending on whether you want to hang a picture frame or clothes. I think understanding each other’s intentions is important in all work. In particular, designers must act as a hub between development and planning, so they must have an excellent ability to understand the truth.
Is Joy Corporation an organization that talks a lot? We have a lot of physical communication. It means Cambodia Phone Number Data talking a lot. So, people who came from working in a quiet organization may feel disturbed. Depending on the assignment, I change my desk structure several times a year. We want to reduce the movement of people involved as much as possible. Do you have any advice for solo designers at startups? There will probably be a lot of work to do, and the period of working alone will probably last quite a long time. I would like to advise you to be more active in community and networking activities. If you work alone in a team and all your friends work in large companies, it's easy to feel isolated. So, I think that if you meet and talk with peers or seniors who are in a similar position, you will be able to be confident in whether you are doing well. Lastly, please tell us about the short-term, mid- to long-term goals of the Joy Corporation design team. Currently, Channel Talk’s growth is good. Our goal is to grow 2-3 times this year as well. We plan to release major features such as chatbots and SNS integration. The design team's goal is to provide support so that the functions can be implemented well. I want to eat well and live well! We will receive stories from operators who use Channel Talk and respond. We welcome stories from all operators.
If you need an answer, please contact us through the channel chat below on the right! [Story] Will consulting with one customer for 30 minutes help the company grow? hello? This is Baek Jeong-ho, an operator in charge of Purple Store ’s CX team. Purple Store is an online store that sells food and daily necessities for pets. I don’t know how ‘friendly customer service’ helps. My nickname is ‘Melting Man’. It is a nickname given to customers because they provide friendly advice that melts their hearts. In order to provide helpful information for pets, we also study nutrition separately. Sometimes I talk to one person for 30 to 40 minutes at a time. But this is my biggest worry these days. My customer service philosophy is , ‘Behind one customer, there are 1,000 customers .’ We believe that if we satisfy one customer, our customer base will naturally increase, so we do our best to serve each and every one of them. One time, I recommended nutritionally customized food to a customer who was raising a cat for the first time, but it did not suit the cat's taste. After 3-4 consultations and exchanges, I finally found my favorite food.
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