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And that is what I wanted to achieve: when the client becomes the center, their satisfaction and loyalty depends on quality and not on pure and simple persuasion . We believe that, in fact, the era of the customer has already taken a step forward with Customer Success. If before the focus was on making the customer happy, pampering them, working on personalization, personalization and basically doing everything the customer wants to keep them, when we think beyond happiness, we must consider the success of this customer as a loyalty mechanism.
So we're talking about Customer Success! What is Customer Success? At the beginning Bahrain WhatsApp Number of this content, we mentioned the concept of CS, but it is necessary to understand it practically, so it is essential to keep in mind that customer success is not the same as the success of your service . This is a common mistake for those who are starting to shift their focus from customer service/relations to Customer Success. Think about this: the client attending every meeting, learning to use your software perfectly.
understanding your processes, not being a guy who demands so much of your technical support, are those the only indicators that your company uses to measure if it is “doing well””? Well, if your answer is yes, it's time to review the way you understand Customer Success. Of course, these indicators say a lot about customer engagement , which is indeed an important pillar for success, but it is the tip of the iceberg when it comes to customer success. The successful customer begins to form during the qualification for the sale, goes through the sale, reaches the post-sale and, believe us, it is a cycle that, to be truly successful, never ends.
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發表於 14:47:19