What is it and how does it help your team close sales?

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If your team is prepared to assist only ideal sales pipelines, your company's performance can be seriously harmed. You can't expect all clients to follow a simple communication structure. The optimal thing is to handle multiple conversation scenarios, right? That your agents have a more complete decision tree, which helps them intelligently and creatively resolve unusual situations or very complex queries. Therefore, today we want to talk about sales role play  , a type of training where you simulate being a customer and test sellers under different scenarios.

This way, the approaches and strategy in general can be analyzed, to correct errors and improve the customer experience. Why use Sales Role Play? illustration people shaking hands role play sales example The sales role play is very useful in customer service  because it teaches the agent to attack those parts of the sales process that are CU Leads difficult for him and, at the same time, the boss can realize his own techniques that each seller has. Thus, he can assign each employee a type of customer according to his style. In short: it is a fun, enriching, memorable and very useful technique for learning.



Additionally, it is an opportunity for more experienced agents to teach their skills to new employees and cultivate a better work environment. So, the sales role you  Correct vices. Adapt to new clients. Exercise rapport. Become familiar with the company's value proposition. Learn new negotiation techniques. Strengthen seller confidence. But, Role  Evaluate your sellers. Judge your team's methodology. Have your agents compete against each other. Make the team feel uncomfortable. Making fun of new employees. It is a pedagogical technique that must be used with respect, maturity and seriousness.